Tatkal Doctor operated by TatkalDoctor at https://tatkaldoctor.com. We act as the data fiduciary (data controller) for personal data we collect and process under Indian law (IT Act & DPDP Act).

1. Data We Collect

• Identity & Contact: name, email, phone, address, GSTIN/CIN if provided.
• Account & Usage: log data, device/browser info, IP address, cookies.
• Payments: Processed via Razorpay — card/bank details handled by Razorpay. We receive limited transaction metadata only.
• Support Content: messages, attachments, feedback via email/WhatsApp/forms.

2. Purposes & Legal Bases

We process data to provide services, improve the platform, support users, process payments/refunds, prevent fraud, send transactional messages, and (with consent) marketing. We also process data to comply with legal obligations.

3. Sharing

We share data with hosting providers, analytics tools, customer support tools, payment processor Razorpay, legal authorities when required, and during business transfers.

4. Cookies

We use cookies for essential operations, preferences, and analytics. Users can manage cookies through their browser settings; disabling some may affect site functionality.

5. Security

We implement reasonable security practices, but no method is 100% secure. Industry-standard technical and organizational measures are applied.

6. Retention

Personal data is retained as long as required to provide services, meet legal obligations, resolve disputes, and enforce agreements.

7. Your Rights & Choices

You may request access, correction, update, deletion, withdraw consent (where applicable), and object/restrict processing — subject to law. Submit requests to doctortatkal@gmail.com with subject “Data Rights Request” along with basic verification details.

8. Children

Our services are not intended for children under 14. We do not knowingly collect data from minors without appropriate consent.

9. International Transfers

If data is processed outside India by our service providers, we ensure required legal safeguards are applied.

10. Automated Decision-Making

We do not perform automated decision-making or profiling that has legal or significant effects.

11. Grievance Officer

Grievance Officer: Vinay Kumar Jain
Email: infosoft273@gmail.com
Address: 2ND Floor, Vinayak Complex, Sakarpur, Computer Market, Near Nirman Vihar Metro Station, Delhi-110092
Acknowledgement target: within 2 business days • Resolution target: within 10 business days (max 30 days)

12. Changes

We may update this Privacy Policy and post the latest version here. The “Last updated” date will always reflect the current version.